Contact

Frequently asked questions

For any unanswered questions, please email meiwandietitian@outlook.com and I'll reply within 48 hours.

What happens in a complimentary call?

I'll ask a brief set of medical questions to ensure that I can help you safely and any conditions are within my clinical scope. It's a good opportunity to discuss in more detail about what you're struggling with and what you would like to achieve together.

How many sessions do I need?

As a guide, if you want support with:
• Sustainable weight loss and/or stress eating = 6 x 60-minute sessions
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• Perimenopause / type 2 diabetes /cholesterol / fatty liver / PCOS / fibroids = 4 x 60-minute sessions
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• Overall healthy eating (and no medical conditions) = 2 x 60-minute sessions

Once you've completed your sessions and you want more, we can always top up with more!

How long are the sessions?

Each session is 60 minutes. Once you have received four sessions, there is the option to book 45- and/or 30-minute follow-up consultations.

Do you offer face to face consultations?

Yes, but this depends on my capacity. I organise the hiring of a meeting room. The admin, travel, and meeting room fee is £90. I use a co-working space in Richmond upon Thames however, I can locate a meeting room closer to your postal code if preferred).

Do you offer consultations in other languages?

All consultations are in English.If you would like to request consultations in Cantonese Chinese, I can only provide this at a colloquial level and recommend that you and/or an interpreter are present during the consultation.

Do you accept private health insurance?

Yes. I am registered with the award-winning health insurer Western Provident Association (WPA). For any other health insurers, please check if your insurance covers a HCPC Registered Dietitian working in private practice.

Can I create my own package?

Yes! The minimum booking is two consultations and you can add more sessions, a bespoke meal plan, and much more. We can discuss in our complimentary call.

Can I buy a consultation package as a gift?

Yes, absolutely! Please let me know which package you would like and we can send this electronically or through Royal Mail (postage and packaging fees apply)

How do I pay for the sessions?

Following our complimentary call, you will receive an email with a meeting link, a waiver to read, sign and email back, and an invoice. Full payment for your chosen number of sessions must be received prior to the initial consultation.

When can I book my sessions?

My normal opening hours for consultations are Monday through Thursday, 09:00-19:00; and Fridays 10:00-12:00. However, If you require a timeslot outside of these week day hours, this can sometimes be accommodated. Please kindly note, my clinic hours are closed on Saturday and Sunday.

You can book a call by checking my most up-to-date availability on the calendar here. If you cannot find a slot that suits you, please email or text 07595189158.

What happens if I can't make my session?

A 48-hour rescheduling/cancellation policy applies to all pre-booked consultations.If cancelled less than 48 hours or no notice is provided by the client, the pre-booked session is deemed as used and cannot be rebooked. All consultation packages have a unique expiry date which will be emailed to you when you book.Unused consultations and meeting room fees cannot be extended or refunded.

I'm here to help you on your journey.

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Frequently asked questions

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